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Meet and connect with our 2024 Winners: Company Categories

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Company Categories

BEST CULTURE TRANSFORMATION - Public Sector

BBC

Company Website

Judges’ comments

Addressing the core values of an organisation and bringing those to life really drives a cultural paradigm shift. This becomes evident in the case study from the approaches taken - from core policies, engagement approaches at all levels, sustained and visible benefits as well feedback from employees. A clear winner as it truly represent the power of collaboration, cross-functional engagement, and giving ownership to impacted users to influence solution and approach.

BEST CULTURE TRANSFORMATION - Private Sector

Dragon Learning UK

Company Website

Judges’ comments

There is a very clear link between culture shift required from root cause, desired outcome and to benefits. The alignment in values and collaborative working across the organisation drove operational benefits. A range of tools and approaches were used and the team made sure that everyone was included and engaged and that all leaders had a part to play within the transformation programme. Articulated a challenging case in a simple manner and yet demonstrated a powerful approach and clear outcomes.

CHANGE MAKER OF THE YEAR

British Antarctic Survey

Company Website

Judges’ comments

There was only one application in this category, which made the concept of ‘winning an award’ difficult. However, that one application was so interesting, and the change was set against such challenges, that the Judging Committee wants to announce a Special Award for this category. The challenges facing this change initiative included:

  • the physical environment in which multiple changes must take place,
  • intermittent communication facilities,
  • geographically distant and inter-cultural teams, and
  • required changes in culture and behaviours,

The programme of change included the modernisation of significant physical infrastructure, including buildings, a wharf and a newly-commissioned, high-profile, specialist ship. The programme required massive attention to both staff safety and environmental protection in a hostile, high-risk environment. Staff were required to adapt to completely new and flexible ways of working, facing strong financial accountability and international peer scrutiny. The geographical distance mentioned is just a little under 15,000 kilometres (which is about 10000 miles), the new vessel mentioned is the RRS Sir David Attenborough, the hostile environment is Antarctica.

DIGITAL TRANSFORMATION - Public Sector

His Majesty’s Passport Office

Company Website

Judges’ comments

For two decades, His Majesty’s Passport Office processed 7M+ paper-based applications annually, using a time-consuming, inefficient and expensive legacy system that consisted of people checking systematically through never-ending boxes of paperwork and entering data manually onto desktop computers. Through a process of continuous integration and continuous delivery this whole process has been digitised for 90% of applications, with the remaining 10% to be completed by July this year. Operationally, the processing time has been reduced with improved consistency. From the point of view of the workforce, the old approach created repetitive, low-skilled roles. Staff (‘Examiners’) have been upskilled and can now deal with unusual requests and checking of fraudulent applications. Examiners across the board report that their work is more interesting; they feel more valued, more empowered and have a great sense of ownership. The cross-functional transition team has learnt to deal with confidence with the inevitable unexpected events and is empowered to change business practices as well as technology systems – a truly transformational change. HMPO is now recognised globally as an exemplary service.

DIGITAL TRANSFORMATION - Private Sector

BAE Systems Naval Ships

Company Website

Judges’ comments

Shipbuilding is a heavily industrialised, ‘manumatic’ sector. Design and technical support of ships is digital yet the operations workforce rely on large paperwork packs for job instructions. Moreover, when these environmentally-unfriendly ‘paper-packs’ are unclear, much time is lost getting out of a very large ship (the height of a nine-story building) to seek advice from a supervisor or other expert source. The pressing need was to transition 1200 impacted people to digital workflows. Some people affected were younger ‘digital natives’; many had worked in the industry for 30+ years using traditional tools. The achievement in elevating the digital literacy for the whole workforce has been truly transformational. A clear process was followed, combining training and technical support, learning modules, tutorials, and Q-and-As, together with exercises designed for a range of learning styles. The curriculum was customised based on a knowledge needs assessment – self-assessed, rather than people being told what they must know in terms of digital literacy. The outcome has been a huge cultural shift. The process has met a range of development needs increasing confidence by an average 79.4%. Much time has been saved and operational efficiencies achieved. The workforce is now genuinely ready for the next level – Digital Shipbuilder.

EMPLOYEE EXPERIENCE AND WELLBEING - Private Sector

WM Reply

Company Website

Judges’ comments

The employee experience was improved by the implementation of software enabling collaboration and engagement across the workforce in different ways to emails and online meetings. The nominees created a champions network and roadmap for ongoing activity; as the organisation has a geographically dispersed workforce with many working from home it offers a sustainable engagement tool for connecting and collaborating across the organisation, and for accessing online learning and development. The systems have been implemented effectively and adopted consistently across the organisation.

FUTURE-READY LEADERSHIP - Private Sector

Domino Printing Sciences

Company Website

Judges’ comments

This example shows genuinely innovative leadership development of change management across the whole company. A really robust, creative and sustainable change approach has been applied using a credible methodology. The development of a maturity model has provided a framework for consistency and sustainability of sound change management, integrating change as a leadership performance measurement. Change coaches have been developed supporting project sponsors to increase benefits and ROI. This is an exceptional example of a holistic and sustainable change management capability implementation across a complex business landscape. The key success factors for sustainability have been planned for with Sponsor engagement and training leading the way, and maturity model for improvement evidence ensuring the value is recognised.

MODERN DESKTOP - Public Sector

Dwr Cymru Welsh Water

Company Website

Judges’ comments

A very well-detailed submission covering the transition to a new shift management platform spanning several departments and 1,000+ colleagues. It demonstrates a strong understanding of systems and processes, particularly in ensuring human factors are well-understood. The approach is well-structured and -articulated, with some excellent supporting evidence and materials provided. The hands-on approach of getting out in the field to communicate and observe the change in action is commendable and serves as an outstanding example of how systems and processes should be designed and deployed effectively.

MODERN DESKTOP - Private Sector

WM Reply

Company Website

Judges’ comments

An impressive and comprehensive candid account of the world’s largest rollout of a mainstream employee experience platform. It adeptly navigates challenges, adhering to a well-structured change framework. The submission showcases the creation and use of a diverse and creative range of content and campaigns, all achieved while maintaining a strong user-centric focus. Additionally, the detailed analysis of outcomes reflects a commendable level of reflection. The team's resilience and adaptability in adjusting the approach to sustain momentum also warrant significant credit.

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